The CQC will want to know how your service is routinely monitoring people’s care and treatment to continuously improve it.
People’s needs and their wider health and wellbeing will vary across your service, but the CQC will want to be assured that the care you provide meets both the clinical and person’s own expectations.
The CQC will look for evidence of how your service is supporting people to achieve quality of life. They will most likely interview people on this as well as monitoring and care treatment.
The CQC will be proportionate in assessing what services can realistically achieve with people in declining health. However, as always, the CQC will be looking for consistency across your service to ensure that some people’s outcomes are not prioritised above others.
The CQC may look at how you benchmark the care you provide with other services to demonstrate you monitoring and outcomes are comparable. For those delivering more clinical services, the CQC may look at your involvement in appropriate accreditation schemes.
When gathering evidence, inspectors will speak with managers and your staff team and potentially other services you engage with. They may also look at various documentation including referrals and communication with other services, records of quality-of-life outcomes, care plans etc.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
Watch the film here: