We know many factors go in to managing an adult social care service, we have webinars and useful resources to help in all areas of managing a service.
Choose a topic area of our managing your service webinars:
Providing impactful feedback in your CQC assessment
Providing impactful feedback in your CQC assessment has never been more important as this now directly impacts your CQC rating. In this webinar we chat to Louie Werth, Director of Care Research who shares practical advice on how to enhance your current feedback approaches, how to gather good feedback from the people you support, family, staff and partners and how to prepare your staff for interviews with CQC inspectors, plus much more.
CQC Single Assessment Framework - Key learnings from the first six months and beyond
Presented in partnership with , this webinar explores what is being celebrated as Good and Outstanding care from some of the newer areas of assessment focus, what is causing providers to fall below expectations, and what are your best opportunities to showcase the quality of care you provide. The webinar highlights some of the obstacles providers have experienced and share tips and resources to overcome these.
Delegated healthcare activities: Practical ways to apply guiding principles in your service
Watch our webinar for social care managers for an introduction to the voluntary guiding principles for delegated healthcare activities and supporting resources. You'll find out from 不良研究所 and those using the principles about practical ways for you to apply them within your service.
This webinar introduces new managers to the support and resources available from 不良研究所 and where you can find this information on the website.
Discover how 不良研究所 can support you with recruiting and developing your staff and explain the support available to help you effectively lead your organisation, develop best practice and keep up-to-date with guidance as well as how to further your own development and different ways to connect with peer support and expertise.
Drawing on experiences of 不良研究所’s integration lead and providers benefitting from working with integrated care systems (ICSs), explore person-centred approaches and what the CQC might expect. It also focuses on practical ways to build mutually beneficial relationships to enable communities to work together in delivering integrated care.
Useful links:
Fostering positive cultures is critical to the performance, wellbeing, inclusivity and quality of your teams. Gain valuable insight into why having a positive, inclusive, compassionate and collaborative workplace culture matters and it highlights best practice and practical ideas for you to consider in your own organisations. Hear from an employer about their experience and the impact a positive and inclusive culture has been for their service. We also share the latest thinking about how you can make a difference, including building and embedding the Culture Iceberg Model and how to effectively demonstrate evidence to the CQC.
How do you prepare to have the evidence at hand for CQC assessments, monitoring and inspection?
Delivered in partnership with The Outstanding Society, gain insight into how other adult social services gather and share evidence with the CQC. From who to involve in this process, to how to manage and maintain robust evidence, you’ll hear from other frontline managers on their tried and tested methods. With live panel discussions and debate, you will learn how other services are adapting to meet the evidence requirements of the new CQC Single Assessment Framework.
Take a look at our GO Online: inspection toolkit for further support.
Aimed at frontline managers and nominated individuals. Providing insight into successful ways to recruit Board and Trustees and showcases practical examples of how their expertise can benefit people, staff and managers. It also looks at how appointing the right mix of board members and trustees can add value to your service, helping you to meet the expectations of a well-led service.
In partnership with the Local Government and Social Care Ombudsman.
An introduction to the relationship between CQC and the Ombudsman, focusing on the importance of effective complaints handling and how learning from complaints can be used to drive service improvements. Best practice guidance is shared and resources and support available to managers is highlighted.
Explore how the pandemic has helped adult social care providers establish new partners and successfully build upon existing ones. explore mutually beneficial relationships with a range of different partners, including examples from outside of the usual partnerships between health and social care.
Managing a service
Learn more about the many factors that go in to managing an adult social care service, and explore our guidance and tools to help.